Last Updated: June 2026
If you receive an incorrect, incomplete, damaged, spoiled, or otherwise unsatisfactory order, you must report the issue through the app's support channel within the timeframe specified in the app (or, if no timeframe is specified, within a reasonable period, generally within 24 hours of delivery) together with any supporting evidence reasonably requested (such as photos).
Upon receiving a complaint, Beez will review the matter and, where appropriate, liaise with the relevant Vendor or Delivery Partner to determine an appropriate resolution, which may include a full or partial refund, replacement item, or platform credit, at Beez's reasonable discretion based on the nature of the issue and the evidence provided.
Approved refunds will be issued to the original payment method where technically feasible, or as Beez platform credit, depending on the payment method used and the nature of the resolution. Refunds to cards or digital wallets may take additional time to reflect, depending on your bank or payment provider's processing times, which are outside Beez's control.
Beez is not obligated to provide a refund where the complaint relates to a customer's change of mind, incorrect self-selection of items, or dissatisfaction with a Vendor's recipe, taste, or portion size that otherwise matches the Vendor's description, except where required by applicable consumer protection law.
Beez reserves the right to decline refund requests, and to suspend or terminate accounts, where it reasonably suspects a pattern of abusive, fraudulent, or excessive refund claims.
